Last Updated: 9 July 2026

William James Law Pty Ltd ACN 602 009 432 (referred to as William James, we, our, us) is bound by the Privacy Act 1988 (‘the Privacy Act’), including the Australian Privacy Principles (‘APPs’), and recognises the importance of ensuring the confidentiality and security of your personal information.

To the extent that it is necessary to do so, William James also complies with the requirements of the
EU General Data Protection Regulation (‘GDPR’) as adopted by EU Member States. 1 The APPs and the GDPR Policy share many common requirements. Where an obligation imposed by the APPs and the GDPR are the same, but the terminology is different, William James will comply with the
terminology and wording used in the APPs, and this will constitute William James’ compliance with the
equivalent obligations in the GDPR.

If the GDPR imposes an obligation on William James that is not imposed by the APPs, or the GDPR
obligation is more onerous than the equivalent obligation in the APPs, William James will comply
with the GDPR (see Annexure A below).

All third parties (including clients, suppliers, sub-contractors, or agents) that have access to or use
personal information collected and held by William James must abide by this Privacy Policy and
Collection Statement (‘Privacy Policy’). William James makes this Privacy Policy available free of
charge and can be downloaded from our website wjlaw.com.au.

In this Privacy Policy:

• Disclosure of information means providing information to persons outside of William James
• Personal information means information or an opinion relating to an individual, which can be
  used to identify that individual.
• Privacy Officer means the contact person within William James for questions or complaints
  regarding William James’ handling of personal information.
• Sensitive information is personal information that includes information relating to a person’s
  racial or ethnic origin, political opinions, religion, trade union or other professional or trade
  association membership, sexual preferences, and criminal record, and also includes health
  information.
• Use of information means use of information within William James

We may collect and hold a range of personal information about you to provide you with our services,
including:

• your full name and contact details;

• your employer, employment history, and professional memberships;

• bank account and credit card details;

• your occupation;

• your driver’s licence (for KYC purposes);

• your areas of interest in legal and compliance developments;

• attendance at any training events we have run;

• information about your employer or business (including financial information); and

• any other information relevant to the services we provide.

We generally collect personal information directly from you. For example, personal information will be collected through our application processes, forms and other interactions with you in the course of providing you with our products and services, including when you visit our website, use a mobile app from us, call us or send us correspondence.

We may also collect personal information about you from a third party, such as electronic verification services, referrers and marketing agencies. If so, we will take reasonable steps to ensure that you are made aware of this Privacy Policy. We may also use third parties to analyse traffic at our website, which may involve the use of cookies. Information collected through such analysis is anonymous.

We will not collect sensitive information about you without your consent, unless an exemption in the APPs applies. These exceptions include if the collection is required or authorised by law, or
necessary to take appropriate action in relation to suspected unlawful activity or serious misconduct.

If the personal information we request is not provided by you, we may not be able to provide you with the benefit of our services, or meet your needs appropriately.

We do not give you the option of dealing with them anonymously, or under a pseudonym. This is
because it is impractical, and, in some circumstances, illegal for us to deal with individuals who are not identified.

We may receive unsolicited personal information about you. We destroy or de-identify all unsolicited personal information we receive, unless it is relevant to our purposes for collecting personal information. We may retain additional information we receive about you if it is combined with other information we are required or entitled to collect. If we do this, we will retain the information in the same way we hold your other personal information.

The personal information we may collect and hold includes (but is not limited to) personal information
about:

• clients and potential clients, their employees or other representatives;

• visitors to our website, when making general enquiries, we may collect data such as the
  user’s IP address and browser user agent string to help spam detection;

• service providers or suppliers;

• prospective employees, employees and contractors; and

• other third parties with whom we or our clients come into contact.

We collect personal information when we receive completed online generated forms from our website
wjlaw.com.au. We may also use third parties to analyse traffic at that website, which may involve the use of cookies. Information collected through such analysis is anonymous. You can view and access our Privacy Policy by clicking on the privacy button on our website.

To use our website, you must consent to our use of cookies. You can withdraw or modify your
consent to our use of cookies at any time. If you no longer wish to receive cookies, you can use your
web browser settings to accept, refuse and delete cookies. To do this, follow the instructions
provided by your browser. Please note that if you set your browser to refuse cookies, you may not be
able to use some the features of our website.

Cookies do not contain personal information in themselves, but can be used to identify a person when
combined with other information. Cookies are small text files which are transferred to your computer’s
hard drive through your web browser that enables our website to recognise your browser and capture and remember certain information.

We also use cookies to understand how users interact with our website, to compile aggregate data
about our website traffic, including where our website visitors are located, and interaction so that we
can offer better user experiences.

We also use analytics on the site.  We do not pass any personally identifiable information through this function, however, the data we collect may be combined with other information which may be
identifiable to you.

As we use website cookies, and are required to comply with the GDPR, we have a created a ‘pop up’ message on our website, which states:

We use cookies to ensure that we give you the best experience on our website. By using this website, you agree to the use of cookies in accordance with our Privacy Policy. [OK]

We may use and disclose the information we collect about you for the following purposes:

• provide you with our products and services
• review and meet your ongoing needs
• provide you with information we believe may be relevant or of interest to you
• let you know about other products or services we offer, send you information about special offers or invite you to events
• consider any concerns or complaints you may have
• comply with relevant laws, regulations and other legal obligations
• help us improve the products and services offered to our customers and enhance our overall business

We may use and disclose your personal information for any of these purposes. We may also use and disclose your personal information for secondary purposes which are related to the primary purposes set out above, or in other circumstances authorised by the Privacy Act.

Sensitive information will be used and disclosed only for the purpose for which it was provided (or a directly related secondary purpose), unless you agree otherwise, or an exemption in the Privacy Act applies.

We may disclose personal information to:

• a related entity of William James

• other parties you have engaged (or we have engaged on your behalf) or that we are
  associated with, such as barristers, consultants, and business associates;

• agents, professional advisers or service providers we engage to carry out our functions and
  activities, such as our lawyers, accountants, insurers, mercantile agents, website analytics
  and spam detection service providers and couriers;

• organisations involved in managing payments, including payment merchants and other
  financial institutions such as banks

• regulatory bodies, government agencies, law enforcement bodies and courts

• anyone else to whom you authorise us to disclose it or is required by law

If we disclose your personal information to service providers that perform business activities for us, they may only use your personal information for the specific purpose for which we supply it. We will ensure that all contractual arrangements with third parties adequately address privacy issues, and we will make third parties aware of this Privacy Policy.

We will not send personal information to recipients outside of Australia unless:

• we have taken reasonable steps to ensure that the recipient does not breach the Act and the
  APPs;
• the recipient is subject to an information privacy scheme similar to the Privacy Act; or
• the individual has consented to the disclosure.

If you consent to your personal information being disclosed to an overseas recipient, and the recipient breaches the APPs, we will not be accountable for that breach under the Privacy Act, and you will not be able to seek redress under the Privacy Act.

We recognise the importance of securing the personal information of our customers. We will take steps to ensure your personal information is protected from misuse, interference or loss, and unauthorised access, modification or disclosure. Such steps include technical and organisational measures.

Your personal information is generally stored in our computer database. Any paper files are stored in secure areas. In relation to information that is held on our software databases, we apply the following guidelines:

• strong passwords are required to access the system

• employees have restricted access to certain sections of the system;

• the system automatically notifies admin of all unauthorised access attempts;

• unauthorised employees are barred from updating and editing personal information;

• all computers which contain personal information are secured both physically and electronically;

• data is encrypted during transmission over the network;

• hard copy personal information is limited; and

• all computers which contain personal information are secured electronically

Where our employees work remotely or from home, we implement the following additional security measures:

• two-factor authentication is enabled for all remote working arrangements

• password complexity is enforced, and employees are required to change their passwords at regular intervals

• employees are not permitted to connect to public Wi-Fi

• we use audit trails and audit logs to track access to an individual’s personal information by an employee

• employees must ensure that screens are angled so that they cannot be seen by anyone else, and are locked when not in use

• employees must ensure that no other member of their household uses their work device

• employees must store devices in a safe location when not in use

• employees may not make hard copies of documents containing personal information, nor may they email documents containing personal information to their personal email accounts

• employees may not disclose an individual client’s personal information to third parties (including, but not limited to, persons or entities which are not employed by or contracted to us) via online messaging apps or social media accounts.

We may only use personal information we collect from you for the purposes of direct marketing without your consent if:

• the personal information does not include sensitive information; and

• you would reasonably expect us to use or disclose the information for the purpose of direct
  marketing; and

• we provide a simple way of opting out of direct marketing; and

• you have not requested to opt out of receiving direct marketing from us.

If we collect personal information about you from a third party, we will only use that information for the purposes of direct marketing if you have consented (or it is impracticable to obtain your consent), and we will provide a simple means by which you can easily request not to receive direct marketing communications from us. We will draw your attention to the fact you may make such a request in our direct marketing communications.

You have the right to request us not to use or disclose your personal information for the purposes of direct marketing, or for the purposes of facilitating direct marketing by other organisations. We must give effect to the request within a reasonable period of time. You may also request that we provide you with the source of their information. If such a request is made, we must notify you of the source of the information free of charge within a reasonable period of time.

We do not adopt identifiers assigned by the Government (such as drivers’ licence numbers) for our own file recording purposes, unless one of the exemptions in the Privacy Act applies.

We are committed to ensuring that the personal information we collect, use and disclose is relevant, accurate, complete and up-to-date.

We encourage you to contact us to update any personal information we hold about you.  If we correct information that has previously been disclosed to another entity, we will notify the other entity within a reasonable period of the correction.  Where we are satisfied information is inaccurate, we will take reasonable steps to correct the information within 30 days, unless you agree otherwise.  We do not charge you for correcting the information.

Subject to the exceptions set out in the Privacy Act, you may gain access to the personal information that we hold about you by contacting our Privacy Officer.  We will provide access within 30 days of the individual’s request.  If we refuse to provide the information, we will provide reasons for the refusal.

We will require identity verification and specification of what information is required.  An administrative fee for search and photocopying costs may be charged for providing access.

Articles on this site may include embedded content (e.g. videos, images, articles, etc.).  Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use of cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

This Privacy Policy will be reviewed from time to time to take account of new laws and technology, and changes to our operations and the business environment.

It is the responsibility of management to inform employees and other relevant third parties about this Privacy Policy.  Management must ensure that employees and other relevant third parties are advised of any changes to this Privacy Policy.  All new employees are to be provided with timely and appropriate access to this Privacy Policy, and all employees are provided with training in relation to appropriate handling of personal information.  Employees or other relevant third parties that do not comply with this Privacy Policy may be subject to disciplinary action.

Privacy breaches must be reported to management by employees and relevant third parties.  Ignorance of this Privacy Policy will not be an acceptable excuse for non-compliance.  Employees or other relevant third parties that do not comply with this Privacy Policy may be subject to disciplinary action.

We have an effective complaints handling process in place to manage privacy risks and issues.

The complaints handling process involves:

• identifying (and addressing) any systemic/ongoing compliance problems
• publishing our privacy procedures; and
• helping to build and preserve our reputation and business.

You can make a complaint to us about the treatment or handling of your personal information by lodging a complaint with our Privacy Officer.

If you have any questions about this Privacy Policy, or wish to make a complaint about how we have handled your personal information, you can lodge a complaint with us by:

• telephoning – +61 2 9925 3222
• writing – William James Law Privacy Officer, GPO Box 97, Sydney NSW 2001
• emailing – info@wjlaw.com.au

If you are not satisfied with our response to your complaint, you can also refer your complaint to the Office of the Australian Information Commissioner by:

If you are not satisfied with our response to your complaint, you can also refer your complaint to the Office of the Australian Information Commissioner by:

We ensure that all contractual arrangements with third parties adequately address privacy issues, and we make third parties aware of this Privacy Policy.

Third parties will be required to implement policies in relation to the management of your personal information in accordance with the Privacy Act. These policies include:

• regulating the collection, use and disclosure of personal and sensitive information
• de-identifying personal and sensitive information wherever possible
• ensuring that personal and sensitive information is kept securely, with access to it only by
  authorised employees or agents of the third parties
• ensuring that the personal and sensitive information is only disclosed to organisations which
  are approved by us.

This Privacy Policy contains information about how:

• you may access the personal information we hold about you;

• you may seek the correction of your personal information;

• you may ask us to provide an alternative means of identity verification for the purposes of the
  Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth);

• you may complain about a breach of the Privacy Act, including the APPs; and

• we will deal with a privacy complaint.

The following are key terms used in the GDPR which are not used in the APPs:

Controller means the natural or legal person which, alone or jointly with others, determines the purposes and means of the processing of personal data. (This is an APP entity under the Privacy Act).

Data Subject means an identified or Identifiable Natural Person. (This is an individual under the Privacy Act.)

Identifiable Natural Person means one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. (This is an individual under the Privacy Act.)

Personal data means any information relating to a Data Subject. (This is similar to personal information under the Privacy Act.)

Processor means a natural or legal person, or other body which processes personal data on behalf of the controller.  (There is no direct equivalent concept in the Privacy Act other than references to ‘third parties’ who deal with personal information on behalf of or for an APP entity.)